Privacy Policy

1. Who we are

The data controller responsible for your personal data is:

Print Nana, 245 North Highland Avenue NE, STE 230, Atlanta, GA 30307, USA. Phone: +1 912 662 0054. Email: [email protected]

2. Data we collect

• Account data: email address, optional display name, a securely hashed password, and optional report brand name.
• Files you upload: PDFs you check, corrected PDFs we generate for you, and images you choose to upscale. These may contain personal data you put in them.
• Check results: file name, file size and the technical results of each preflight.
• Billing data: your plan, credit balance and Stripe customer/subscription IDs. Card details are entered directly with Stripe and never reach our servers.
• Technical data: IP address and basic request logs kept by our hosting provider for security and abuse prevention.

We do not use advertising trackers or third-party analytics, and we do not build marketing profiles.

3. Why we use it and our legal bases (GDPR Art. 6)

• To provide the service you request (running checks, storing your history, generating reports, processing payments): performance of a contract.
• To keep the service secure and prevent abuse: our legitimate interests.
• To improve and develop our services using aggregated, de-identified usage information that cannot be linked back to you: our legitimate interests.
• To meet tax, accounting and legal obligations: legal obligation.

4. Service providers we share data with

We share data only with processors that help us run the service, under contracts that require them to protect it:

• Abacus.AI – application hosting, database, file storage (on Amazon Web Services) and the AI language model that writes the optional AI fix plan.
• Stripe – payment processing and subscription billing.
• Replicate – runs the AI model that upscales images you choose to upscale.

We do not sell your personal information and do not share it for cross-context behavioral advertising, as those terms are defined by California law. We do not use your files to train AI models.

5. International transfers

Our providers are based in the United States. When data from the EU/EEA, UK or Switzerland is transferred to the US, we rely on the EU–US Data Privacy Framework where the provider is certified, or on the European Commission’s Standard Contractual Clauses.

6. How long we keep data

• Account data, check history and files are kept while your account is open. When you delete your account from the dashboard, your account, history and stored files are deleted immediately.
• Guest checks (without an account): the uploaded file is deleted as soon as the check finishes. We do not keep guest files.
• Payment records are kept by Stripe and by us as long as tax law requires.

7. Cookies

We only use strictly necessary cookies that keep you signed in and protect forms against cross-site request forgery. Because they are essential for the service to work, no consent banner is required. We do not use analytics or advertising cookies.

8. Your rights

EU/EEA/UK residents have the right to access, rectify, erase, restrict or object to processing of their data, and to data portability. California and other US state residents have the right to know, access, correct and delete personal information, and not to be discriminated against for exercising these rights.

• Download your data: use “Download my data” in your dashboard.
• Delete your account: use “Delete account” in your dashboard.
• Correct your data: edit your name in dashboard settings, or email us.
• For any other request, email [email protected]. We respond within 30 days (45 days under CCPA). We may need to verify your identity.

If you are in the EU/EEA or UK, you may also lodge a complaint with your local data protection authority.

9. Security

Data is transmitted over HTTPS, passwords are hashed, and uploaded files are kept in private storage accessible only through short-lived signed links.

We don’t look at your files. Our team does not open your files unless you ask us to for support, or we need to investigate abuse or meet a legal requirement.

10. Children

The service is not directed to children under 16 and we do not knowingly collect their data.

11. Changes

We will post any changes here and update the effective date. Material changes will be announced on the site or by email.